RETURNS POLICY

RETURN POLICY FOR DAMAGED OR DEFECTIVE

Once received, goods, which are not of satisfactory quality, not as described or simply unwanted, may be returned for a full refund. Simply return the items in their original condition and packaging as soon as possible within 30 days of receipt. You must ensure that you take reasonable care of the Product(s). Please note, that the initial postage and packaging charge is non-refundable for any unsuitable items.

If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any shipping charges you paid, provided that you have not worn or used and damaged the Product(s).

If you wish to exchange your item for another model or colour, you must return the item and place a new order.

Please note a fee of £2.95 will be deducted from your order if it was placed with free shipping promo. 

REFUND PERIOD

The refund period may vary between 3 and 14 working days from reception of your return or for an item which was not available. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item.

RETURN ADDRESS:

60 Ferrars Road, Sheffield, S9 1R

EU Customers

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 30 days of receiving your order. To exercise this right, please submit your request through our EU Withdrawal Request form. Once we receive your request, we will acknowledge receipt and provide return instructions where applicable.